Communication & Collaboration

Redefining Collaboration Through Digital Transformation

Modern enterprise collaboration involves a lot more than just a VOIP connection. Video, voice, email, BYOD, and mobility – all play an equally important role in forming an intelligent communications platform, which is crucial for an organization to innovate and attain peak productivity.     

To counter the fluidity and the hypercompetitive nature of the modern business landscape, organizations must include partners, clients, and stakeholders within their enterprise collaboration networks. The enterprise communications & collaboration experts at ITA are well versed in implementing seamless enterprise communication integrations including business systems, processes, devices, and departmental teams.    

Our Enterprise Communications & Collaboration Service Roster

• Unified Communications

ITA offers expertise on the entire communications and collaboration spectrum. The solutions we provide include voice, video, and productivity tools meant to empower your teams in any corner of our planet. More importantly, we’ll help you choose the RIGHT communication technology that’s cost-effective, user-friendly, and perfectly aligns with your collaborative goals. Our experts specialize in the setup, installation, and integration of communication tools for the following vendors:

  • Mitel
  • Avaya  
  • Yeastar

• Contact Center

Nothing destroys customer experience faster than an unreliable contact center running on legacy technology. ITA has designed its enterprise contact center solutions to enable you to respond effectively to rapid market changes. Inbound, outbound, blended, multichannel, or social – we offer contact center services for any possible business campaign. Our goal is to arm your operational teams and business development agents with intuitive and feature-rich technology. Therefore, empowering your business to deliver a stellar customer experience and consistent revenue growth. Our experts specialize in the setup, installation, and integration of contact center tools for the following vendors:

  • Mitel
  • Avaya  
  • Yeastar

• Audio-Video Conferencing

The widespread integration of audio and video means both these mediums are now crucial to the seamless execution of day-to-day business operations including enhancing productivity, marketing, hiring top talent, and delivering a rich customer experience. ITA AV team endeavors to be a reliable tech integration partner that can help envision and install the right video conferencing & collaboration tool to meet your operational requirements. In addition to measurably improving communication quality and participant engagement, you’ll see that the ITA-designed conferencing infrastructure will cost you less than other comparable options. Our experts specialize in the setup, installation, and integration of audio, video conferencing tools for the following vendors

  • Polycom
  • Logitech
  • Yealink
  • Zoom
  • Microsoft team

• Microsoft 365 Integration

Microsoft 365 is fast becoming an enterprise cloud platform that businesses across every industry are adopting to enhance their collaborative abilities. In addition to over a decade of enterprise tech experience, ITA brings to the table a seasoned team of Microsoft Certified Migrators. We can help you seamlessly carry out large data migrations to Microsoft 365 from any source. Moreover, we offer installation, integration and migration for all of MS 365 collaborative tools including Share Point, MS Planner, MS Team, OneDrive, MS Forms, Yammer, and MS Approval. Most importantly, the entire process will be quick, secure, and without any unwanted disruptions to your core business operations.

• E-Mail Migration

From early-stage startups to corporate behemoths spanning entire continents, ITA can effortlessly handle email migration at any scale or level of urgency. The ITA migration architects possess the in-depth know-how of the challenges that may arise during enterprise email migrations. Most email migration service providers rely on 3rd party software and when something goes wrong, they send out support tickets to an extended international queue – causing clients avoidable delays and business loss. That will NEVER happen with ITA by your side. The entire process of email migration will be carried out by our in-house engineers, project managers, and senior developers. Therefore, making sure there are no disruptions to your day-to-day processes.

• E-Mail Signature

An email signature makes it easy to brand every message that your business sends out. In addition to reinforcing your brand, it keeps your organization at the top of the audience’s minds without annoying them. Depending on your requirements, we can help you install, integrate and manage suitable email signature tools. You’ll be able to centrally manage employee email signatures, disclaimers, and multiple signature deployment, and more. Our experts can assist you with email signature set up for the following vendors:

  • Exclaimer
  • CodeTwo

 

• IT Documentation

Adding new components to your IT ecosystem necessitates that your employees be trained regularly. In addition to shortening the learning curve, proper documentation makes it very easy to quickly troubleshoot unexpected issues. At ITA, our focus is to help our clients easily develop enterprise documentation that supports their products, processes, and technology applications, therefore, bringing clarity, transparency, and efficiency within their SOPs.

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